Douglas Kim, Chief Growth Revenue & Client Success Officer at Cogito, will share his story of growing revenue 150% YOY since commercialization of Cogito’s contact center AI in 2015. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.
Douglas has 25 years experience in commercializing new solutions and helping businesses “Cross the Chasm” from early adopter to early majority phase for B2B software and Cloud based solutions. Thrilled to have Douglas join us for this session!
WHAT IS THE PURPOSE OF THE TWO TO TEN SERIES?
Venture Lane companies average $500k-$2mm ARR. The purpose of the ‘Two to Ten’ series is to prepare everyone for the next phase of revenue growth. We invite seasoned sales leaders from the most successful high growth tech companies in Boston to tell their story of scaling annual revenue from $2mm-$10mm. Common points that speakers address include…
- Evolving customer acquisition strategies.
- Seeking out sources of expansion revenue.
- Building the sales team – hiring, compensation structures, etc.
- First formation of customer service and success teams.